Once a Customer, Always a Customer : How to Deliver Customer Service That Creates Customers for Life, Paperback

Once a Customer, Always a Customer : How to Deliver Customer Service That Creates Customers for Life Paperback

Description

This third edition of a best-seller will make you view your organisation and customers in a new light.

It shows beyond doubt that exceptional customer service can help any company to beat its competitors.

In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!

Information

  • Format: Paperback
  • Pages: 304 pages, black & white illustrations
  • Publisher: Oak Tree Press
  • Publication Date:
  • Category: Customer services
  • ISBN: 9781860761645

£16.95

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