Once a Customer, Always a Customer : How to Deliver Customer Service That Creates Customers for Life Paperback
by Chris Daffy
This third edition of a best-seller will make you view your organisation and customers in a new light.
It shows beyond doubt that exceptional customer service can help any company to beat its competitors.
In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!
- Format: Paperback
- Pages: 304 pages, black & white illustrations
- Publisher: Oak Tree Press
- Publication Date: 30/10/2000
- Category: Customer services
- ISBN: 9781860761645