The Buzz : 50 Little Things That Make a Big Difference to Worldclass Customer Service Paperback
Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.
In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients.
Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
- Format: Paperback
- Pages: 128 pages, B&W illustrations
- Publisher: Hodder & Stoughton General Division
- Publication Date: 23/09/2004
- Category: Customer services
- ISBN: 9781857883473