The Buzz : 50 Little Things That Make a Big Difference to Worldclass Customer Service, Paperback Book

The Buzz : 50 Little Things That Make a Big Difference to Worldclass Customer Service Paperback

Description

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.

In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients.

Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.

Information

  • Format: Paperback
  • Pages: 128 pages, B&W illustrations
  • Publisher: Hodder & Stoughton General Division
  • Publication Date:
  • Category: Customer services
  • ISBN: 9781857883473

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