Value Stream Management for the Lean Office : Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas Paperback
Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office.
In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention.
To address these, it applies the eight-step process for removing waste and reorganizing workflow.
Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
- Format: Paperback
- Pages: 176 pages, Illustrations
- Publisher: Taylor & Francis Inc
- Publication Date: 20/02/2003
- Category: Business & management
- ISBN: 9781563272462