Hard Facts, Dangerous Half-Truths, and Total Nonsense : Profiting from Evidence-Based Management Hardback
The best organizations have the best talent...Financial incentives drive company performance...Firms must change or die.
Popular axioms like these drive business decisions every day.
Yet too much common management "wisdom" isn't wise at all--but, instead, flawed knowledge based on "best practices" that are actually poor, incomplete, or outright obsolete.
Worse, legions of managers use this dubious knowledge to make decisions that are hazardous to organizational health. Jeffrey Pfeffer and Robert I. Sutton show how companies can bolster performance and trump the competition through evidence-based management, an approach to decision-making and action that is driven by hard facts rather than half-truths or hype.
This book guides managers in using this approach to dismantle six widely held--but ultimately flawed--management beliefs in core areas including leadership, strategy, change, talent, financial incentives, and work-life balance.
The authors show managers how to find and apply the best practices for their companies, rather than blindly copy what seems to have worked elsewhere. This practical and candid book challenges leaders to commit to evidence-based management as a way of organizational life--and shows how to finally turn this common sense into common practice.
- Format: Hardback
- Pages: 288 pages, illustrations
- Publisher: Harvard Business Review Press
- Publication Date: 01/03/2006
- Category: Management & management techniques
- ISBN: 9781591398622
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Review by jamet123
This excellent book lays out why and how companies fail to drive their business based on evidence, and instead "miracle cure" advice and personal reactions - largely to the detriment of everyone involved. The book quickly lays out why you should take an evidence-based approach and some guidelines on how. The meat of the book comes in chapters on various half-truths that are dangerous in terms of managing people and organizations:- Is work fundamentally different from the rest of life and should it be- Do the best organizations have the best people- Do financial incentives drive company performance- Is strategy destiny?- Is it change or die- Are great leaders in control of their companies (and should the be)?They wrap up with a call for evidence-based management. The book is well-written, funny in many places and slightly depressing (if you don't see yourself or your company in any of the "how not to" stories I will be astonished) but very worthwhile. Some of my favorite quotes include:"If doctor's practiced medicine the way many companies practice management, there would be far more sick and dead patients, and many more doctor's would be in jail""If you think you have a new idea, you are wrong. Someone problably already had it. This idea isn't original either; I stole it from someone elseSutton's Law""Treat your business as an unfinished prototype""No brag, just facts"In particular they recommend making sure you have identifed cause and effect when considering past successes, taking account of changing circumstances and establishing why something was effective before adopting it. They emphasize the importance of attacking assumptions and establishing which are pre-conditions for success. The book lays out plenty of evidence on the importance of narrow testing of new ideas before rolling them out, especially in ways analogous to the double-blind study used in medicine. They discuss the importance not of individual leaders being great but of them building a structure within which people can be successful (think Toyota) and they conclude by reminding us that wisdom is knowing what you know and what you don't know while still acting on the best available data and being willing to change as new data becomes available.I would also recommend three other books I have reviewed recently:Competing on Analytics: The New Science of WinningTom Davenport's book shows one aspect of evidence-based management - driving company behavior with analytics - and uses some of the same examples (Harrah's, for one)Making Robust Decisions: Decision Management For Technical, Business, & Service TeamsDavid Ullman's book is a great discussion of decision-making in the face of uncertainty, a key skill in evidence-based managementThe Halo Effect: ... and the Eight Other Business Delusions That Deceive ManagersPhil Rosenzweig's book disses many of the same business trend half-truths with even more wit than this one. If you are cynical about fix-everything-with-technique-X books, and you probably should be, this is a great bookLastly if you are more technically minded and enjoy this book, you might enjoy the one I have just finished:Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions