The One Minute Apology : A Powerful Way to Make Things Better Paperback
Part of the The One Minute Manager series
The latest addition to the phenomenally successful ONE MINUTE MANAGER series of business classics by Ken Blanchard: this new parable teaches readers how to accept responsibility for their errors.
The phenomenal business classic THE ONE MINUTE MANAGER introduced three secrets of management: One Minute Goal-Setting, One Minute Praisings, and One Minute Reprimands.
Now told in Ken Blanchard's signature breezy style, this enlightening business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale.
Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.
- Format: Paperback
- Pages: 128 pages
- Publisher: HarperCollins Publishers
- Publication Date: 02/02/2004
- Category: Management & management techniques
- ISBN: 9780007160068