Front Office : Procedures, Social Skills and Management, Paperback

Front Office : Procedures, Social Skills and Management Paperback


Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: * user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook * updated in the light of recent developments such as global distribution systems and the internet * greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment * additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: * Procedural aspects * Dealing with people * Increasing yield * Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.


  • Format: Paperback
  • Pages: 218 pages, black & white illustrations
  • Publisher: Taylor & Francis Ltd
  • Publication Date:
  • Category: Hospitality industry
  • ISBN: 9780750642309



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