Total Quality Management : An Introductory Text, Paperback

Total Quality Management : An Introductory Text Paperback


Provides the reading required for any course in TQM.

It aims to provide depth to any quality-related issue within an organisational setting.

It covers both service and manufacturing sectors, providing a balanced perspective for both.

The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations.

The text ends with a presentation of the contextual issues that confront the future development of an integrated and total quality management system.


  • Format: Paperback
  • Pages: 398 pages, black & white illustrations
  • Publisher: Pearson Education (US)
  • Publication Date:
  • Category: Production & quality control management
  • ISBN: 9780132071192



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