Working Knowledge : How Organizations Manage What They Know Hardback
The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage.
Drawing on their work with more than 30 knowledge-rich firms, the authors - experienced consultants with a track record of success-examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate knowledge into market value.
They consider such questions as: What key cultural and behavioral issues must managers address to use knowledge effectively?
What are the best ways to incorporate technology into knowledge work?
What does a successful knowledge project look like - and how do you know when it has succeeded?
In the end, say the authors, the human qualities of knowledge - experience, intuition, and beliefs - are the most valuable and the most difficult to manage.
Applying the insights of "Working Knowledge" is every manager's first step on that rewarding road to long-term success.
- Format: Hardback
- Pages: 199 pages
- Publisher: Harvard Business Review Press
- Publication Date: 31/10/1997
- Category: Personnel & human resources management
- ISBN: 9780875846552
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Review by dougcornelius
A seminal work on knowledge management business practices. Some aspects have become a bit dated as technology has evolved. Davenport makes the key statements about the core need for organization knowledge and retention.