Out of the Crisis, Paperback
4 out of 5 (2 ratings)


"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation.

The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment." According to W.

Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry.

In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management.

Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs.

Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service.

In simple, direct language, he explains the principles of management transformation and how to apply them. Previously published by MIT-CAES




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Showing 1 - 2 of 2 reviews.

Review by

. Demings tells American management what they are doing wrong and what they can do fix it. That sounds like a lot of hubris, except that Deming is the guy credited with turning around the Japanese manufacturing industry after World War 2, so he knows what he's talking about. Demings emphasizes the importance of statistical process control, and how manufacturing problems are almost always attributable to the system, and not the workers. He speaks out against short-term objectives that end up being harmful in the long term (e.g. quotas, management by objective, increasing stock value in short term). If you are interested in "quality", this is a book to read.

Review by

I've seen countless references to this business classic and finally read it based on a survey of the best business books. The principals are timeless and worthy of any manager's time to read and understand. Fortunately, I also found the concepts to appear dates, in part because so many of them have been incorporated into our thinking.Favorite quote (p. 53): "The greatest waste in America is failure to use the abilities of people."