ITIL4 A POCKET GUIDE
JAN VAN BON
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ITIL : A Pocket Guide
Jan Van Bon
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ITIL - Das Taschenbuch : Volume 3
Jan Van Bon
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The ISM Method : past, present and future of IT service management
Wim Hoving
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Metrics for IT Service Management : ITSM Library
Peter Brooks
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ISO/IEC 20000 an Introduction
Jan Van Bon
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Implementing ISO/IEC 20000 Certification: The Roadmap
Jan Van Bon
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IT Service Management Based on ITIL : A Pocket Guide Volume 3
Jan Van Bon
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Gestion de Servicios ti Basado en ITIL - Guia de Bolsillo : Volume 3
Jan Van Bon
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