Help

We hope you have enjoyed visiting Hive. We have lots of information available to make your shopping experience as enjoyable and easy as possible.

If you can't find what you are looking for here, please get in touch (link to contact us) and we will do our upmost to help. You might also like to read our Frequently Asked Questions

The Hive network
Hive is proud to work to support a network of dedicated, independant booksellers with a range of specialities. Find out more about how we work to do this and the shops that are included.

About Hive
Find out more about this company, what we do and why we do it.

How to order from Hive
Are you a first time user of Hive or do you just need a little help? Information on how to use the site and make purchases

International orders
Information for international customers including shipping rates and customs charges

New customer
Welcome to Hive! Read our tips and information for customers new to the site

eBooks
Whether you are new to digital books or just need a bit of guidance, our tips will help you make the most of the latest technology

Pricing and payments
Detailed information about our prices, special offers and VAT

Product availability
Is your product out of stock? More information about product availablilty, ordering times and print on demand

Returns and exchanges
We want you to be happy with what you buy from us. Just in case, here's how to return or exchange an item purcahsed from Hive

Review guidelines
The ability to write your own reviews of the products you love (or maybe weren't for you) will be coming soon. Get ready by reading our tips for writing top reviews

Search tips
Can't find what you are looking for? Let us help!

Security
Hive take the security of your personal information and financial details very seriously. Read about how we do this here.