Hive.co.uk is committed to safeguarding your privacy while providing the highest possible quality of service. We will only use the information that we collect about you lawfully.
We will fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.If you have any concerns about the use of your personal information of any queries with regard to these practices, please contact email@example.com.
We collect the information you supply to us through our registration forms, placing an order and every time you email us. This information will include your name, address, delivery address, telephone number and email address. This information is only shared with delivery and payment partners so we can fulfil your order.
Hive.co.uk does NOT share its customer details with any other companies. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.
This aggregate information is used to:
- Aid strategic development
- Audit usage of the site
Use of personal information
We process personal information collected via hive.co.uk for the purposes of:
- Providing the best possible service processing any orders you may have made
- Providing you with information about products and services we offer
If you do not wish to receive information about our products or services, please tick the appropriate box on the registration form. You can unsubscribe at any time by clicking the ‘unsubscribe’ link in marketing emails ,by logging into your account and changing your account preferences settings or by emailing firstname.lastname@example.org.
Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products, personalised pages, as well as the storage of items in your shopping basket between visits.
The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use any features that require you to sign in.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services by clicking here. If you have any queries about our Privacy Statement you should contact us by email email@example.com.
By submitting your information you consent to the use of that information as set out in this policy.
We take your online security very seriously. You need to have peace of mind that you are transacting with a legitimate and secure site before you buy. We follow strict security procedures to protect the information you give us and to prevent unauthorised access or unlawful processing of your personal information.
When you send us your personal information, the link between your PC and our server is encrypted using industry standard methods - usually referred to as SSL (128 bit encryption). We use a Digital Certificate issued by Verisign, and secure pages will be identified by – https:// in the address bar and also a padlock sign.
Once your information reaches our server, the card details are further encrypted before being stored on our secure server behind its firewall. Your card number is never stored in any human-readable format. If you pay for your order at Hive.co.uk with a credit or debit card, your card details will be encrypted and saved on our system for future use. This allows us to charge your card for goods as they are despatched, rather than in advance. It also allows us to quickly issue refunds and to speed up the process of despatching any back orders you may be waiting for.
Payment Authentication (3D Secure)
As an additional step to give you further peace of mind, we use 3D secure during the checkout process. You could know this as Verified by Visa (VbV) or MasterCard®Secure Code (MSC) but are often referred to as 3D Secure or Payment Authentication. This acts like a chip and pin for your online purchases and protects you by asking for a secret password. This step within the payment process allows your card issuer to fully authenticate cardholders during an online purchase, reducing the likelihood of fraudulent usage.