We take security very seriously and want you to shop with confidence. Any data held about you and your order is held securely and is encrypted which ensure that your details cannot be read by any third party.

We use the best commercially available Security Software (SSL) which is the industry standard for e-commerce and the best solution currently available for secure, online commerce transactions.

When you start the checkout process you will enter a secure area of our website. You will know you are in this secure area by the url - it will start with https://www.hive.co.uk.

The 's' stands for secure and a small yellow padlock will be visible in the bottom, right hand corner of the browser.

We will never ask you to reveal your credit card PIN number, your password or bank details by email. If you are contacted or receive unsolicited emails asking bank information or any other emails stating to be from Hive which you do not feel are genuine, please forward them to us for investigation.

To protect your details when shopping online we recommend that you do not let anyone else have access to your account password and do not save your password automatically to your account, particularly if you use a shared or public computer.

Any queries?

Look through our frequently asked questions or email us.