Terms and conditions
Welcome to the hive.co.uk website terms and conditions for use. These terms and conditions apply to the use of this website, and by accessing this website and/or placing an order you agree to be bound by these terms and conditions as set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our customer services team.
“Conditions” means these terms and conditions, “product” means a product displayed for sale on the website, “we, “us”, “our” means Hive, “you”, “your” means the user of this website, “working days” means all days other than Saturdays, Sundays, and public holidays.
Use of website
You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
When you register with hive.co.uk website, you will be required to choose a contact email address and password. You are responsible for all session and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
You warrant that the personal information provided when you register as a customer is true, accurate, current and complete in all aspects, and you will notify us immediately if any of your details change, such as the credit card billing address. You may update your details by signing into your account on the Hive website.
You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damaged, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
By creating an account you confirm that you are aged 18 or over.
In placing an order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them.
Certain products are subject to delivery restrictions, particularly eBooks. Some products can only be sent to UK addresses and can only be sent to a UK billing address. Where such restrictions apply these will be notified to you during the check out process.
In some instances we may decline to delivery parcels to PO addresses. We will contact you if we consider the delivery address provided to be a problem.
All orders are made subject to these terms and conditions.
The contract between us
Your contract for purchases made through Hive.co.uk is with Hive Store Ltd, whose registered office is situated at Warwick Innovations Centre, Warwick Technology Park, Warwick, CV34 6UW
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Availability information for products is listed on each individual product description. If Hive does not have enough stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.
No contract for the sale of any product will exist between you and Hive until payment of the whole of the price for the goods ordered has been received. Payment is not taken until the point of despatch of the goods to you from our distribution centre.
Once payment has been received Hive will confirm that your order has been received by sending an email to you.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, order number and the total price (including VAT and p&p).
Hive acceptance of your order brings into existence a legally binding contract between us on these terms.
Any term sought to be imposed by you in your order will not form part of the contract.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an email from us telling you the reasons why.
Hive are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.
If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. If we are unable to contact you or we receive no reply from you, we will cancel your order.
Hive reserve the right to change prices listed without notice.
Hive reserves the right to refuse to supply to any individual or company.
Withdrawal by you from the contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
- You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do no need to give Hive any reason for withdrawing your order nor will you have to pay any penalty.
- The only circumstances in which you cannot withdraw your order is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered or in the case of audio, video, DVD recordings, music CDs or computer software where the holographic seal and/or shrink-wrap has been unsealed by you.
- To withdraw your order you must notify Hive in writing at the address set out in the Returns section of this website
- If you have received the goods before you withdraw your order, then you must send them back to the Hive return address at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but Hive have already processed the goods for despatch and you have yet to receive them, you must not unpack the goods when they are received by you and you must send the goods back to Hive return address at your own cost and risk as soon as possible.
- Once you have notified Hive that you are withdrawing your order, any sum debited to Hive from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
Availability of goods you order
If Hive have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Hive from your credit/debit card will be re-credited to your account and Hive will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Hive will not be obliged to offer any apitional compensation for disappointment suffered.
We will take all reasonable care to ensure that all details and availabilities of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up-to-date as possible, the information including product descriptions, prices and availability at a particular time may not reflect the position exactly at the moment you place an order. Please note that the price the goods are offered for tender are as displayed in the shopping basket. Your credit card will only be debited as your order or individual items within your order are dispatched.
Prices exclude postage and packing. Promotions apply to listed products only, which are subject to change and availability. If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price. Please note that on 3 for 2 promotions (and other multi-buy offers), the lowest priced title will always be the ‘free’ item.
Should a multi-buy item be cancelled from your order, the total cost of the order will be recalculated to reflect that your purchase no longer qualifies for the multi-buy discount.
Delivery of goods to you
The delivery period stated within which you will receive your order is approximate based upon availability, normal processing and delivery companies.
Goods will be sent to the person and the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any apitional charges for customs clearance.
It is accepted by you that Hive has no control over additional charges in relation to customs clearance.
Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
You will become the owner of the goods you have ordered when the goods are despatched to you from our distribution centre.
Hive accepts payment by Visa and Mastercard credit and debit cards.
Before accepting your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to cover the cost of the transaction. No payment is debited from your card during this pre-authorisation, though your card issuer may ‘reserve’ these funds against your payment card.
Your payment card will only be charged when the items in your order are ready to be despatched.
We only accept credit/debit cards issued by UK Banks and registered to a valid UK address.
All product prices and delivery charges are shown in UK pounds sterling.
Prices and VAT
Prices shown on the website include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law.
Delivery charges are extra and are applied where applicable.
Although we make every effort to ensure the prices on the website are correct, mistakes may sometime be made. If we discover a mistake in the price of the products you have ordered prior to their despatch, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we do not receive a reply we will cancel your order. Hive will not be obliged to offer any compensation for disappointment suffered.
Returns and credits
Products can be returned under the following conditions:
- The item must be returned within 30 days of receipt
- Books must be in unused (re-saleable) condition
- Any other item must be returned in new condition with its original packaging and accessories (eBooks by their nature cannot be returned).
By post in accordance with the following procedure:
Repackage the products securely and send the products together with the reason for return, a copy of the invoice/delivery note, your email address, order number and instructions as whether you would like a refund or a replacement. The returns address can be found on the paperwork that arrives with your order or by referring to the returns section in our Help Pages.
Returns by post are made at your risk and your cost. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you.
Refunds will be credited to the same card used for the order.
If you receive an incorrect or damaged item from us, please return it to us within 30 days of receipt for a full refund or exchange. We will refund the cost of return postage for any error on our part.
Goods lost in transit
For deliveries to any UK address please allow 10 working days from the date of despatch. If after 10 days your goods have not arrived, please contact our customer service team.
We treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.
When you shop on the website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card and other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types likes .co.uk and .com) your browser type, the country your computer is located, the pages of our website that were viewed during your visit, the advertisement you click on, and any search terms that you entered on our website ('User Information'). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and any capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
- Processing your order
- For statistical or survey purposes in improve this website and its services to you
- To serve website content and advertisements to you
- To administer this website
- If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being in breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Hive one of its network of independent bookshops by post, email or telephone, about products, promotions or special offer which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional email by clicking the 'Unsubscribe' box, or by emails us at firstname.lastname@example.org.
Your personal information may be disclosed to other businesses and third parties who may help process your order. Hive requires all such third parties to treat you personal information as fully confidential and to fully comply will all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any external company for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.
When entering any of our contests or prize draws, you will provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new apitions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
If, at any time you believe that hive.co.uk has not adhered to this privacy statement, please notify us by email at email@example.com and we will use all commercially reasonable efforts to promptly determine and correct the problem.
Our aim is for hive.co.uk to be fully accessible to customers with disabilities, providing all our customers with the ability to navigate the website easily. This site is AA compliant as defined by the W3C (World Wide Web Consortium)
Compliance with laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content only onto one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or its contents, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site of the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the condition for:
- Any economic losses (including, without limitation loss of revenues, profits, contracts, business of anticipated savings or
- Any loss of goodwill or reputation or
- Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions
The nature of internet communications means that your communications may be susceptible to data corruption, interception and delays.
We shall not be responsible for any detrimental reliance you place on this website or its contents.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason or other of those provision is held to be inapplicable or unenforceable in any circumstances.
Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have no control over any of the information you can access via other websites. There, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capacity of any such organisations, company or individual on the part of Hive.
Promotional discount codes
We may occasionally offer discount codes to customers. Discount codes are exclusive of online postage and packaging and can only be used as specified on the individual discount code. Discount codes cannot be used retrospectively and cannot be used with any other voucher, coupon or offer. We reserve the right to withdraw codes at any time.
Hive Stores Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond its reasonable control.
These terms and conditions, together with the current Hive Store Limited website prices, delivery details and Hive Store Limited's contact details, set out the whole of our agreement relating to the supply of the goods to you by hive Store Limited. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Hive Store Limited and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
Law & Jurisdiction
The terms and conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English Courts. Any dispute or claim arising out of or in connection with this Contract or its formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Variation of Terms and Conditions
We have the right to vary these terms and conditions from time to time but you will only be subject to the terms that applied when you placed the order with us unless the changes are the result of changes to the law having retrospectively effect or we notify you of the changes before despatch of your order in which case unless you notify us to the contrary within 7 days of receipt of noctive of the change we can assume that the changes are acceptable.
The registered company address of hive.co.uk is Warwick Innovations Centre, Warwick Technology Park, Warwick, CV34 6UW. Company registration number 07300106.