Hive.co.uk is committed to safeguarding your privacy while providing the highest possible quality of service. We will only use the information that we collect about you lawfully and in accordance with current Data Protection legislation.
Who we are
We are Hive Store Limited. Our registered office is at 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH. Our company registration number is 7300106. Our registered VAT number is GB 444 950 437. Hive Store Limited is part of The Little Group Limited. We are the data controller and are responsible for your personal data collected through our website.
Our commitment to you
We will only collect and use your personal data for the following purposes to:
The Personal data we collect
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed. The types and quantity of data collected depends on why and where you are providing it and will include the following:
How we collect your data
We may collect personal data about you in the following ways:
How we use your data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collect it.
We will only collect personal data from you when:
We may use your personal data to support a range of different activities, including:
We will only use your personal data for the purposes for which we collect it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. We will notify you if we wish to use your personal data for an unrelated purpose and explain the legal basis which allows us to do so.
If you have any questions about how we use any of your personal data, please contact firstname.lastname@example.org
How we share your data
Hive is the trading name of Hive Stores Limited, which is part of The Little Group Limited. We may disclose and share your personal data with our group companies, and with selected third parties including:
We will send you marketing communications and promotional offers:
We will stop sending you marketing information if you ask us to. When you register with our website, it will be obvious how to choose not to receive marketing information from us, and when we send you a marketing email, there will always be an obvious means of unsubscribing from receiving further emails. You can also opt out of receiving marketing information at any time by logging into your account and changing your account preferences, or by emailing email@example.com. If you do opt out, we will need to keep a record that you have done so.
From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in
We will not sell your personal information to anyone else, nor will we include anyone else’s products/services in our marketing emails.
We use third-party advertising companies to keep you aware of what we’re up to and to help you find our products. These companies may use a range of advertising technologies such as web beacons, pixels, ad tags, cookies collected from your visits to our website to tailor the advertisements you may see on third party websites and social media (including Facebook).
The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browsers preferences accordingly.
If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us
Links to other websites and third parties
Our website may include links to or from our partner websites, networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit and personal data to their websites.
We take your online security very seriously. You need to have peace of mind that you are transacting with a legitimate and secure site before you buy. We follow strict security procedures to protect the information you give us and to prevent unauthorised access or unlawful processing of your personal information.
When you create an account with us, you will be asked to choose a password, please keep this confidential and do not share it with anyone. We do not have access to this password. If you forget your password, we cannot reset this for you, but will send you a secure link to enable you to do this yourself.
When you send us your personal information, the link between your PC and our server is encrypted using industry standard methods - usually referred to as SSL (128 bit encryption). We use a Digital Certificate issued by Comodo, and all our website pages are secure, identified by – https:// in the address bar and also a padlock sign.
We do not store credit/debit card details. Payment pages are hosted by Mastercard and card details are encrypted before being stored as a secure token. This means that your card number is never stored in any human-readable format. This allows us to charge your card for goods as they are dispatched, rather than in advance. It also allows us to quickly issue refunds and to speed up the process of dispatching any back orders you may be waiting for. The communication between Hive and Mastercard is secured with encryption and digital certificates, issued by a recognised authority. All card transactions are PCI compliant
You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:
If you wish to exercise any of the above rights, please contact us by any of the following means:
Phone us on: 0203 176 3838
Email us at customerservice@hive,co.uk
Write to us at: Hive.co.uk, 1 Whittle Drive, Eastbourne, BN23 6QH
We will endeavour to respond to all legitimate requests within 30 days. Occasionally, it may take longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it
If we are unable to satisfactorily resolve your concerns, you can contact the ICO either through their website https://ico.org.uk or through the ICO telephone helpline: 0303 123 1113
This page was last amended on 24th May 2018