We want you to be completely happy with everything you buy from Hive. If you are not satisfied with something you have bought, simply return the item(s) within 30 days for a full exchange or refund.
For a refund or exchange, the item(s) need to be returned:
We recommend you use a registered mail service that includes insurance for your returns, as we can only give you a refund or exchange if we receive the items and all associated manuals, accessories etc. If the item is not returned in its original state (unused) we may not be able to issue a full refund. Please also ensure that you include details of your name, address and hive order number so that we can ensure that your return is processed as quickly as possible.
1. Make a copy of the order receipt which came with your order, or make a note of the order number, your name, email address and delivery address. Tell us why you are returning the item(s), and whether you want a refund or a replacement.
2. Use the returns address sticker to address your item and put the note/copy of the order receipt in with your package.
3. Post your item back to us:
PO Box 162
In the unlikely event that your order arrived damaged please accept our apologies.
In order to process your claim quickly please email us within fourteen days upon receipt of your order:
Similarly if you receive a faulty item containing printing faults or physical defects, please send us an image of the item so that we can ensure that a replacement/refund is processed for you. This also enables us to quality check our remaining stock.
Images should be emailed to firstname.lastname@example.org
We will make the refund to the card that was used to pay for the original order. We are not able to make cash refunds. We will issue the refund within 14 days of the return being received, though it can take up to 30 days to appear on your credit card statement. The cost of returning damaged or faulty items will be refunded to you.
For more information on ordering items from hive.co.uk see our terms and conditions
You also have legal rights as a consumer. Find out more about your rights from Consumer Direct