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Consumer Financial Services Complaints and Compensation : A Guide for the Financial Services Market, Paperback / softback Book

Consumer Financial Services Complaints and Compensation : A Guide for the Financial Services Market Paperback / softback

Description

This fully revised new edition examines the compliance and redress regime for mis-selling, administration and claims problems with a practical emphasis on complaint handling, It is an easy to use guide to the complaints sourcebook for the smaller IFA.

For larger firms and their professional advisers it acts as an effective reference book enabling the reader to rapidly refresh their understanding of the rules and "best practice" procedures.

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