Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Utter Confidence : How what you say and do influences your effectiveness in business, Paperback / softback Book

Utter Confidence : How what you say and do influences your effectiveness in business Paperback / softback

Paperback / softback

Description

Do you ever feel frustrated, anxious or ineffective when communicating with others at work?

Miscommunications lead to wasted time, productivity losses and in some cases upset and anger.

It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience.

With an informative, easy-to-read style the concepts are clearly explained and supported by illuminating examples and clever, practical tips for modifying your behaviour so that you can increase your effectiveness and achieve more positive outcomes.

£14.99

£10.45

 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops