Pay Attention! : How to Listen, Respond, and Profit from Customer Feedback Hardback
by Ann Thomas, Jill Applegate
Hardback
Description
Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums.
Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm.
They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty.
Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: Understand Customer ExpectationsEmbrace and implement The RATER FactorsDefine who you are and what you offerBecome E.T.D.B.W. (Easy To Do Business With)Connect with your audience in all mediumsReact appropriately and respond immediately to customer feedbackRecover sincerely when things go wrong All you need is to Pay Attention!
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:224 pages
- Publisher:John Wiley & Sons Inc
- Publication Date:25/06/2010
- Category:
- ISBN:9780470563557
Other Formats
- PDF from £12.34
- EPUB from £12.34
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:224 pages
- Publisher:John Wiley & Sons Inc
- Publication Date:25/06/2010
- Category:
- ISBN:9780470563557