How to Get Things Right : A Guide to Finding and Fixing Service Delivery Problems Hardback
by Beatriz Munoz-Seca
Part of the IESE Business Collection series
Hardback
Description
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency.
In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations.
With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:Explore hidden capacityImplement new ideas by transforming pop-ups into prototypesDiscover knowledge pills to accelerate learningDevelop service modules and problem tracksPut problem solving at the heart of excellent service delivery Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right.
Information
-
Out of Stock - We are unable to provide an estimated availability date for this product
- Format:Hardback
- Pages:188 pages, 19 Illustrations, color; 70 Illustrations, black and white; XXIX, 188 p. 89 illus., 19 il
- Publisher:Springer Nature Switzerland AG
- Publication Date:27/06/2019
- Category:
- ISBN:9783030140878
Information
-
Out of Stock - We are unable to provide an estimated availability date for this product
- Format:Hardback
- Pages:188 pages, 19 Illustrations, color; 70 Illustrations, black and white; XXIX, 188 p. 89 illus., 19 il
- Publisher:Springer Nature Switzerland AG
- Publication Date:27/06/2019
- Category:
- ISBN:9783030140878
