Understanding Customers, Paperback / softback Book

Understanding Customers Paperback / softback


This fully updated second edition of Understanding Customers is a recommended textbook for the Understanding Customers Certificate CIM paper.

It is divided into six parts covering the social sciences, people as individuals, people in groups, people in society and people in organisations. Each chapter of Understanding Customers consists of: * learning objectives and definitions * the theoretical background * exercises * issues to consider * current examples * implications for marketing * recent examination questions.

Chris Rice isSenior Lecturer in the Nottingham Business School at Nottingham Trent University.

He is a CIM examiner on the Understanding Customers paper and has widespread consultancy experience in both the private and public sector.


  • Format: Paperback / softback
  • Pages: 414 pages
  • Publisher: Taylor & Francis Ltd
  • Publication Date:
  • Category: Psychology
  • ISBN: 9780750623223

Other Formats



Free Home Delivery

on all orders

Pick up orders

from local bookshops