Tough Telephoning : How To Telecommunicate To Win Paperback / softback
Part of the Institute of Management series
More and more business is being done through telecommunication, yet many people feel ill-equipped to deal with telephone calls.
This book aims to ensure that whatever situation one is facing on the telephone, one will never be at a loss for something to say, no matter how the conversation flows.
- Format: Paperback / softback
- Pages: 240 pages
- Publisher: Pearson Education Limited
- Publication Date: 26/03/1996
- Category: Public speaking guides
- ISBN: 9780273623120