Operations Rules : Delivering Customer Value through Flexible Operations Paperback / softback
Part of the The MIT Press series
An expert offers a set of rules that will help managers achieve dramatic improvements in operations performance. In recent years, management gurus have urged businesses to adopt such strategies as just-in-time, lean manufacturing, offshoring, and frequent deliveries to retail outlets.
But today, these much-touted strategies may be risky.
Global financial turmoil, rising labor costs in developing countries, and huge volatility in the price of oil and other commodities can disrupt a company's entire supply chain and threaten its ability to compete.
In Operations Rules, David Simchi-Levi identifies the crucial element in a company's success: the link between the value it provides its customers and its operations strategies. And he offers a set of scientifically and empirically based rules that management can follow to achieve a quantum leap in operations performance. Flexibility, says Simchi-Levi, is the single most important capability that allows firms to innovate in their operations and supply chain strategies.
A small investment in flexibility can achieve almost all the benefits of full flexibility. And successful companies do not all pursue the same strategies.
Amazon and Wal-Mart, for example, are direct competitors but each focuses on a different market channel and provides a unique customer value proposition-Amazon, large selection and reliable fulfillment; Wal-Mart, low prices-that directly aligns with its operations strategy.
Simchi-Levi's rules-regarding such issues as channels, price, product characteristics, value-added service, procurement strategy, and information technolog--transform operations and supply chain management from an undertaking based on gut feeling and anecdotes to a science.
- Format: Paperback / softback
- Pages: 256 pages, 50 figures, 17 tables.; 67 Illustrations, unspecified
- Publisher: MIT Press Ltd
- Publication Date: 13/09/2013
- Category: Production & quality control management
- ISBN: 9780262525152