The Compliance Business and Its Customers : Gaining Competitive Advantage by Controlling Your Customers Hardback
The internet has changed the way consumers interact with companies.
Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice.
This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
- Format: Hardback
- Pages: 154 pages, XI, 154 p.
- Publisher: Palgrave Macmillan
- Publication Date: 19/10/2012
- Category: E-commerce: business aspects
- ISBN: 9780230284197