Business Relationship Manager : Careers in IT service management Paperback / softback
Part of the BCS Guides to IT Roles series
Paperback / softback
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers.
It is crucial for building and maintaining strong relationships between a service provider and customer.
This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
- PDF from £14.39
- EPUB from £12.59