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Business Relationship Manager : Careers in IT service management, Paperback / softback Book

Business Relationship Manager : Careers in IT service management Paperback / softback

Part of the BCS Guides to IT Roles series

Paperback / softback

Description

Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers.

It is crucial for building and maintaining strong relationships between a service provider and customer.

This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

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Also by Ernest Brewster   |  View all

Also in the BCS Guides to IT Roles series   |  View all