Service Integration and Management (SIAM(R)) Foundation Study Guide Paperback
by Helen Morris
This study guide provides readers with all of the information they need toprepare successfully for the EXIN/BCS SIAM BOK Foundation Exam.
It includesall the content mandated by the EXIN/BCS Foundation Exam PreparationGuide, as well as a case study, exercises and sample solutions, quizzes and realworld examples.Service integration and management (SIAM) is a management methodologythat can be applied in an environment that includes services sourced from anumber of service providers.
SIAM supports cross-functional, cross-process,and cross-provider integration.
It creates an environment where all parties:Â¢ Know their role, responsibilities and context in the ecosystemÂ¢ Are empowered to deliverÂ¢ Are held accountable for the outcomes they are required to deliver.This publication will be useful for anyone working in a SIAM environment,whether they are a customer, a service integrator or a service provider.
Thestudy material covers topics including the origins of SIAM, the different SIAMstructures, roles, challenges, risks and more.
- Format: Paperback
- Pages: 240 pages
- Publisher: Van Haren Publishing
- Publication Date: 27/09/2017
- Category: Society & social sciences
- ISBN: 9789401801041