Service Management: Operations, Strategy, Information Technology (Int'l Ed) Paperback
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management.
The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
- Format: Paperback
- Pages: 544 pages
- Publisher: McGraw-Hill Education - Europe
- Publication Date: 16/04/2013
- Category: Management & management techniques
- ISBN: 9781259010651