Service Management: Operations, Strategy, Information Technology (Int'l Ed), Paperback Book

Service Management: Operations, Strategy, Information Technology (Int'l Ed) Paperback

Description

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management.

The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Information

  • Format: Paperback
  • Pages: 544 pages
  • Publisher: McGraw-Hill Education - Europe
  • Publication Date:
  • Category: Management & management techniques
  • ISBN: 9781259010651

£59.99

£53.19

 
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