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ITIL Foundation All-in-One Exam Guide, Paperback / softback Book

ITIL Foundation All-in-One Exam Guide Paperback / softback

Part of the All-in-One series

Description

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. ITIL (R) Foundation All-in-One Exam GuideThis comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam.

Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions.

Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam.

In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: * ITIL fundamentals* The service lifecycle* Service strategy* Service design* Service transition* Service operation* Continual service improvement* ITSM in the real world CD ICONElectronic content includes:* Complete practice exams* Videos from the author* PDF copy of the book

Information

  • Format: Paperback / softback
  • Pages: 450 pages
  • Publisher: McGraw-Hill Education - Europe
  • Publication Date:
  • Category: Business mathematics & systems
  • ISBN: 9780071841603

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