ITIL Foundation All-in-One Exam Guide Paperback / softback
by Jim Davies
Part of the All-in-One series
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. ITIL (R) Foundation All-in-One Exam GuideThis comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam.
Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions.
Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam.
In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: * ITIL fundamentals* The service lifecycle* Service strategy* Service design* Service transition* Service operation* Continual service improvement* ITSM in the real world CD ICONElectronic content includes:* Complete practice exams* Videos from the author* PDF copy of the book
- Format: Paperback / softback
- Pages: 450 pages
- Publisher: McGraw-Hill Education - Europe
- Publication Date: 01/08/2016
- Category: Business mathematics & systems
- ISBN: 9780071841603
- EPUB from £33.60