What's the Secret? : To Providing a World-Class Customer Experience, Hardback Book

What's the Secret? : To Providing a World-Class Customer Experience Hardback

Description

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies.

You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too.

Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

Information

  • Format: Hardback
  • Pages: 336 pages
  • Publisher: John Wiley and Sons Ltd
  • Publication Date:
  • Category: Customer services
  • ISBN: 9780470196120

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