What's the Secret? to Providing a World-class Customer Experience Hardback
What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies.
You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too.
Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.
- Format: Hardback
- Pages: 336 pages
- Publisher: John Wiley and Sons Ltd
- Publication Date: 15/04/2008
- Category: Customer services
- ISBN: 9780470196120
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