Total Quality Management and Operational Excellence : Text with Cases Paperback / softback
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1988.
Today there is a plethora of performance improvement frameworks including LEAN, Six Sigma, ISO 9001 and ISO 26 000, offering a confusing variety of ways to achieve business excellence.
Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy.
Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating changeReducing costProtecting reputationOakland's popular, practical, jargon-free style, along with eleven brand new case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.
The book is supplemented with a suite of online teaching aids for busy tutors.
This exciting update of a classic is all the confused student or busy professional will need to begin understanding how to manage Quality.
- Format: Paperback / softback
- Pages: 554 pages, 215 Line drawings, black and white; 26 Tables, black and white; 215 Illustrations, black
- Publisher: Taylor & Francis Ltd
- Publication Date: 01/07/2019
- Category: Quality Assurance (QA) & Total Quality Management (TQM)
- ISBN: 9781138673410
- Paperback / softback from £54.05
- Hardback from £92.65