Total Quality Management and Operational Excellence : Text with Cases, Paperback / softback Book

Total Quality Management and Operational Excellence : Text with Cases Paperback / softback


The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1988.

Today there is a plethora of performance improvement frameworks including LEAN, Six Sigma, ISO 9001 and ISO 26 000, offering a confusing variety of ways to achieve business excellence.

Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy.

Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating changeReducing costProtecting reputationOakland's popular, practical, jargon-free style, along with eleven brand new case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.

The book is supplemented with a suite of online teaching aids for busy tutors.

This exciting update of a classic is all the confused student or busy professional will need to begin understanding how to manage Quality.


  • Format: Paperback / softback
  • Pages: 554 pages, 215 Line drawings, black and white; 26 Tables, black and white; 215 Illustrations, black
  • Publisher: Taylor & Francis Ltd
  • Publication Date:
  • Category: Quality Assurance (QA) & Total Quality Management (TQM)
  • ISBN: 9781138673410

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