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Freedom from Command and Control : Rethinking Management for Lean Service, PDF eBook

Freedom from Command and Control : Rethinking Management for Lean Service PDF

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Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers.

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers

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