Managerial Competence within the Hospitality and Tourism Service Industries : Global Cultural Contextual Analysis Hardback
Part of the Routledge Advances in Management and Business Studies series
This book examines cross-cultural managerial competence across all managerial functions.
Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.
Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock.
This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.
- Format: Hardback
- Pages: 256 pages, 1 Line drawings, black and white; 27 Tables, black and white; 1 Illustrations, black and
- Publisher: Taylor & Francis Ltd
- Publication Date: 31/08/2006
- Category: Popular culture
- ISBN: 9780415385961