The Power of Customer Misbehavior : Drive Growth and Innovation by Learning from Your Customers Paperback / softback
by M. Fisher, M. Abbott, Kalle Lyytinen
Paperback / softback
Description
To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them.
This is the first book to explore the idea that allowing customers to adapt features in online products or services to suit their needs is the key to viral growth.
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:192 pages, VIII, 192 p.
- Publisher:Palgrave Macmillan
- Publication Date:01/01/2014
- Category:
- ISBN:9781349467792
Other Formats
- PDF from £21.24
- Hardback from £39.99
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:192 pages, VIII, 192 p.
- Publisher:Palgrave Macmillan
- Publication Date:01/01/2014
- Category:
- ISBN:9781349467792