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Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction, Paperback / softback Book

Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction Paperback / softback

Description

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology?

Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

Information

  • Format: Paperback / softback
  • Pages: 137 pages
  • Publisher: McGraw-Hill Education - Europe
  • Publication Date:
  • Category: Management & management techniques
  • ISBN: 9781578200269

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£22.99

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