Ten Principles Behind Great Customer Experiences, The Paperback / softback
by Matt Watkinson
Part of the Financial Times Series series
Paperback / softback
Description
Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.
Information
-
Less than 10 available - usually despatched within 24 hours
- Format:Paperback / softback
- Pages:240 pages
- Publisher:Pearson Education Limited
- Publication Date:13/12/2012
- Category:
- ISBN:9780273775089
Other Formats
- EPUB from £12.75
- PDF from £12.75
Information
-
Less than 10 available - usually despatched within 24 hours
- Format:Paperback / softback
- Pages:240 pages
- Publisher:Pearson Education Limited
- Publication Date:13/12/2012
- Category:
- ISBN:9780273775089