The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas.
Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint (TM) presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training.
Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance.
Contains exercises, handouts, assessments and tools to help you:* create fantastic customer service to meet your specific needs* raise the bar for service excellence* become a more effective and efficient facilitator* ensure training is on target and gets results"This book is a complete training programme.
Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service."Fred S.
Anton, Chief Executive Officer, Warner Bros. PublicationsOther books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
- Format: Paperback / softback
- Pages: 224 pages
- Publisher: Taylor & Francis Ltd
- Publication Date: 25/04/2006
- Category: Customer services
- ISBN: 9780750663632
- Hardback from £133.29
- Mixed media product from £46.75