Six Sigma for Transactions and Service, Hardback Book

Six Sigma for Transactions and Service Hardback


Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectorsHowever, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools.

This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.


  • Format: Hardback
  • Pages: 558 pages, 50 Illustrations, unspecified
  • Publisher: McGraw-Hill Education - Europe
  • Publication Date:
  • Category: Production & quality control management
  • ISBN: 9780071443302



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