Six Sigma for Transactions and Service Hardback
Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectorsHowever, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools.
This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.
- Format: Hardback
- Pages: 558 pages, 50 Illustrations, unspecified
- Publisher: McGraw-Hill Education - Europe
- Publication Date: 17/12/2004
- Category: Production & quality control management
- ISBN: 9780071443302