Provides the reading required for any course in TQM.
It aims to provide depth to any quality-related issue within an organisational setting.
It covers both service and manufacturing sectors, providing a balanced perspective for both.
The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations.
The text ends with a presentation of the contextual issues that confront the future development of an integrated and total quality management system.
- Format: Paperback
- Pages: 400 pages
- Publisher: Pearson Education (US)
- Publication Date: 19/06/1996
- Category: Production & quality control management
- ISBN: 9780132071192