The Big Book of Customer Service Training Games : Quick, Fun Activities for All Customer Facing Employees Paperback
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service.
Each fun, engaging training game takes just 15-30 minutes to implement.
With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
- Format: Paperback
- Pages: 209 pages
- Publisher: McGraw-Hill Education - Europe
- Publication Date: 01/10/2006
- Category: Customer services
- ISBN: 9780077114763