The Big Book of Customer Service Training Games Paperback / softback
Part of the Big Book Series series
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.
As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
- Format: Paperback / softback
- Pages: 224 pages
- Publisher: McGraw-Hill Education - Europe
- Publication Date: 22/09/1998
- Category: Industrial or vocational training
- ISBN: 9780070779747
- Paperback / softback from £12.89