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The Big Book of Customer Service Training Games, Paperback / softback Book

The Big Book of Customer Service Training Games Paperback / softback

Part of the Big Book Series series

Description

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.

As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Information

  • Format: Paperback / softback
  • Pages: 224 pages
  • Publisher: McGraw-Hill Education - Europe
  • Publication Date:
  • Category: Industrial or vocational training
  • ISBN: 9780070779747

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£20.99

£15.75

 
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