Quality without Tears : The Art of Hassle-Free Management Paperback / softback
Find out why this book has sold more than 400,000 copies, and why its author, Philip B.
Crosby, is widely regarded as the elder statesman of the Quality Revolution.
- Format: Paperback / softback
- Pages: 205 pages, index
- Publisher: McGraw-Hill Education - Europe
- Publication Date: 22/05/1995
- Category: Quality Assurance (QA) & Total Quality Management (TQM)
- ISBN: 9780070145115