Quality without Tears : The Art of Hassle-Free Management Paperback
Find out why this book has sold more than 400,000 copies, and why its author, Philip B.
Crosby, is widely regarded as the elder statesman of the Quality Revolution.
- Format: Paperback
- Pages: 205 pages, index
- Publisher: McGraw-Hill Education - Europe
- Publication Date: 22/05/1995
- Category: Quality Assurance (QA) & Total Quality Management (TQM)
- ISBN: 9780070145115