The Human Touch : Personal skills for professional success Paperback
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment.
This book specifically addresses the application of those key skills within professional job roles and the IT industry.
It forms a comprehensive and practical reference manual relevant to a huge variety of situations.
Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.
- Format: Paperback
- Pages: 256 pages
- Publisher: BCS Learning & Development Limited
- Publication Date: 13/12/2012
- Category: Management & management techniques
- ISBN: 9781906124915