The Human Touch : Personal skills for professional success, Paperback Book

The Human Touch : Personal skills for professional success Paperback


All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment.

This book specifically addresses the application of those key skills within professional job roles and the IT industry.

It forms a comprehensive and practical reference manual relevant to a huge variety of situations.

Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.


  • Format: Paperback
  • Pages: 256 pages
  • Publisher: BCS Learning & Development Limited
  • Publication Date:
  • Category: Management & management techniques
  • ISBN: 9781906124915



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