Supporting your high street Find out how »
Basket Image


Service Operations Management : Improving Service Delivery, Paperback / softback Book

Service Operations Management : Improving Service Delivery Paperback / softback


This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management.

Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.


  • Format: Paperback / softback
  • Pages: 488 pages
  • Publisher: Pearson Education Limited
  • Publication Date:
  • Category: Management & management techniques
  • ISBN: 9780273740483



Free Home Delivery

on all orders

Pick up orders

from local bookshops