Professional Front Office Management : Pearson New International Edition PDF
by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin
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Description
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systemsand usually the first point of contact for a hotel guest.
Information
-
Download - Immediately Available
- Format:PDF
- Publisher:Pearson Education
- Publication Date:03/10/2013
- Category:
- ISBN:9781292056050
Other Formats
- Paperback / softback from £60.99
Information
-
Download - Immediately Available
- Format:PDF
- Publisher:Pearson Education
- Publication Date:03/10/2013
- Category:
- ISBN:9781292056050
