Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People Paperback / softback

by Roy Lilley

Part of the Creating Success series

Paperback / softback

Only a few left - usually despatched within 24 hours

Description

Learn how to navigate the bullies, manipulators and complainers who drive you mad.

With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person.

This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series.

Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Information

Only a few left - usually despatched within 24 hours
Format:Paperback / softback
Pages:184 pages
Publisher:Kogan Page Ltd
Publication Date:03/07/2022
Category:
ISBN:9781398606159

Other Formats

Paperback / softback from £8.69
- Paperback / softback | Published 03/06/2019 | £8.69 | View now
Hardback from £30.00
- Hardback | Published 03/07/2022 | £40.00 | View now
- Hardback | Published 03/06/2019 | £30.00 | View now