This book is a fascinating, eye-opening, heartfelt letter which goes behind the scenes, through the ages, in the sorting room and out on the daily round, to tell the other side of the story.
At a recent staff meeting, a postman asked what the modernisation of the Royal Mail would mean for "Granny Smith" - the little old lady who lives alone and for whom the mail service is a lifeline. "Granny Smith isn't important," was the reply. "Granny Smith doesn't matter anymore." Well, Dear Granny Smith is an attempt to explain why she does matter.
An appeal to all of us to spend an evening by the fire with a cup of cocoa and take a quiet moment to read a letter from the people who are the real Santas, not just at Christmas but all year round -