Quality Management Demystified, Paperback / softback Book

Quality Management Demystified Paperback / softback

Part of the Demystified series

Description

Get past the hype to discover what quality management programs really workQuality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

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