Supporting your high street Find out how »
Basket Image


Making It in IT, Hardback Book


Written for those starting a career in IT or whose career is well advanced, this career guide shows how to blaze a path to success through the jungle of modern IT.

With a career spanning five decades, the author shares lessons he learned the hard way so readers do not have to learn them the hard way.

By emphasizing the importance of business processes and applications to IT, this book explains how to understand the value and positioning of hardware and software technology in order to make appropriate decisions.

It addresses the importance of IT architecture and the roles service and systems management play.

It also explains service level agreements (SLAs) and provides sample SLAs.

Readers learn how to conduct IT assessments using SWOT (strengths, weaknesses, opportunities, and threats) analysis.

It also shows how to use root-cause analysis (RCA) to detect the sources of failure and poor performance.

An overview of risk management and the steps involved in developing a business continuity plan are also included.

The book looks at all facets of an IT professional's career.

It explains how to build an IT team and examines the roles and responsibilities within the team.

It shows how to provide professional customer care to IT clients.

Business executives recognize the importance of IT, and this book shows technology professionals how to thrive in the business world.

It covers:Making effective presentationsReport and proposal writingNegotiating and persuasion skillsRunning productive meetingsTime and stress managementThe book also discusses such important career skills as listening, continual and incremental learning, and communicating at all levels.

From its templates and checklists to its comprehensive and holistic view of a successful IT career, this book is an indispensable guide for every professional working in IT today and tomorrow.


  • Format: Hardback
  • Pages: 271 pages, N/A; 8 Tables, black and white; 50 Illustrations, black and white
  • Publisher: Taylor & Francis Inc
  • Publication Date:
  • Category: Software Engineering
  • ISBN: 9781498782760



Free Home Delivery

on all orders

Pick up orders

from local bookshops