Public Administration Reformation : Market Demand from Public Organizations Hardback
Part of the Routledge Critical Studies in Public Management series
In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers.
Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects.
This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe.
In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation.
Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.
- Format: Hardback
- Pages: 312 pages, 17 Halftones, black and white; 17 Tables, black and white
- Publisher: Taylor & Francis Ltd
- Publication Date: 14/11/2013
- Category: Public administration
- ISBN: 9780415836678